FAQs

What is a Community Space?

Community Spaces provide a secure online collaborative work environment to which access to data, information, and tools can be integrated and tailored to suit a community’s needs. Functions include

  • Virtual web conferencing meeting rooms
  • Remote share screen and screen control abilities
  • Document library
  • Data sharing
  • Announcements
  • Blogs
  • Calendar
  • Events
  • Forums
  • Wikis
  • Lists
  • Polls
  • Sub spaces
  • Message Board
  • RSS Feeds
  • Group emails/email notification
Who do I contact for access?

Use of community spaces is dependent on paying a subscription fee and registration. For more information on subscription types, fees, and other services please select Services and Fees on ConnectingSpaces.

To request access to an existing Community Space go to ConnectingSpaces to submit a request that will be processed by the Service Manager.

To request your own Community Space go to Services and Fees link on ConnectingSpaces and select Community Space application form.

Is there any other assistance available?

For further assistance please contact the Helpdesk. Within the Community Space area, the Help link in the top right is a useful guide.

What are the technical requirements to access Community Spaces?

The Technical Requirements (Doc, 435KB) document outlines specific requirements for access. If you are having difficulty with your local technical environment, we are happy to assist you or your local IT Support.

Is there any training available?

Yes, there is various types of training available, for further information please contact the ConnectingSpaces Client Support Co-ordinator. You can also find online training videos on here.

What do I do if I have forgotten my password?

Be careful you only get 7 chances. Go to the Log In page (at the top right of the page, next to Register) and click on the Reset Your Password link.

What are my secret questions for?

Your secret questions will help you if you have forgotten your password. It is a good idea to take a note of your answers.

What are Subspaces

A Subspace is simply a Community Space accessed from within a Community Space. Subspaces are good for specific areas of activity of a community such as committees, special interest groups, boards or securing subset of data. For large organisations they can be used for Divisions within an organisation, specific functional areas of a business, or cross-divisional programs of work.


Forgotten password
Your username was provided in an email when you first registered.
Now answer your 3 secret questions and type in your new password.
Change password
Confirm your new password and click submit.

What do I do if I can't reset my password?

You will be locked out of your account and the Senior Administrator will have to reset your password. Please contact the Helpdesk or phone the HELPDESK 1300 136 376.

What is a server not available error?

Please try again in 10 minutes as there may be some development work being carried out. If the problem persists please contact the Helpdesk or phone the HELPDESK 1300 136 376

I can't login?

If you receive a 404 error, or a server not found error, please try to login again in 10 minutes.

My access code is not working?

If you are using Internet Explorer 7 (you can check this by clicking Tools > About Internet Explorer in your Browser Menu Bar), there is a known bug when entering your access code. You will be unable to check the I agree to the above Terms and Conditions. The current workaround is to use Mozilla firefox, or IE8.

I have timed out of my community space?

Attempt to log in again. If this is not possible please wait 10 minutes, then try again.

How do I disable 'Display Only Webpage Content Delivered Securely' security warning in IE

  1. Tools->Internet Options->Security
  2. Select the Security tab
  3. Click on the Internet zone icon at the top of the tab page
  4. Click the Custom Level button
  5. In the Miscellaneous section change Display mixed content to Enable

 

Why can I not install the Adobe Connect Pluging for Desktop sharing on Google Chrome > Version 21?
    Background

    The default Flash Plug-in settings, since Google Chrome browser version 21 (on Windows) and version 23 (on Mac), prevent the Adobe Connect Add-In from launching. Chrome browser had earlier been shipping with only NPAPI Flash plug-in, which is compatible with the Add-in.

    However Chrome version 21 (on Windows) and Chrome 23 (on Mac) added a new PPAPI (Pepper) Flash plug-in and made it the default. PPAPI Flash plug-in is not compatible with the Add-in. On Windows, Chrome stopped including the NPAPI Flash plug-in since version 22.

    Please note that although you can attend Adobe Connect Meetings without the Add-in, the Add-in is required for functionality like screen sharing and making offline recordings. While Adobe works on a solution, please use the workaround below or use a different supported browser for your Adobe Connect Meetings if Add-in–specific functionality is required.

    Symptoms

    Adobe Connect 8 and 9 users can experience the following:

    • Even if Add-in is installed, the meeting opens in the browser and not in the Add-in.
    • Upon attempting to share screen, the following message appears:

    chrome_error

    On-premise customers, using older versions of Connect 8, can experience the following:

    • Any Add-in-specific functionality (like screen sharing) starts the Lightning download for Add-in. However, the download still fails.
    • Installation of the Add-in from the Help menu in the meeting fails.
    Solution
  1. Type chrome://plugins in the browser chrome browser tab.
  2. Expand Details in the upper-right area of the screen, if needed (Figure 1)

    3. chrome_pluginFigure 1.

  3. Click Disable for the PPAPI (out-of-process) Flash plug-in Type (Figure 2).

    4. chrome_plugin2Figure 2.

  4. Check if there is at least one NPAPI Flash plug-in listed below the PPAPI Flash plug-in. If it is, make sure at least one NPAPI Flash plug-in is enabled. Then, make sure to refresh the Connect meeting client tab in the browser. (Figure 3)

    5. chrome_plugin3Figure 3.

  5. If no NPAPI Flash plug-in is listed on Windows, then it needs to be installed from get.adobe.com/flashplayer using Firefox or Opera browser. After installing it, make sure to refresh the Connect meeting client tab in the Chrome browser.

    6.  

    Full Details of the issue can be found here:
    http://helpx.adobe.com/adobe-connect/kb/google-chrome-browser-incompatibility-version.html
    Google and Adobe are aware of the problem 27/11/12

     

Test page not working with IE or Chrome >21 (Adobe Connect 8)
Background

Security updates on users browsers have stopped some browsers from displaying accurate information when visiting the connectingspace connect test page: http://devconnect.abin.org.au/common/help/en/support/meeting_test.htm

Symptoms

When using Chrome Version 21 or greater or using IE where security fix MS12-006 has been applied, you may see the following error when going to

http://devconnect.abin.org.au/common/help/en/support/meeting_test.htm

adobe_connect_test

Solution

chrome_test_plugin

Figure 1.

    • Type chrome://plugins in a browser tab (Figure 1)
    • Expand Details in the upper-right area of the screen (Figure 1)
    • Click Disable for the PPAPI Flash plug-in. Ensure that the NPAPI Flash plug-in listed below the PPAPI Flash plug-in is not disabled.
    • Refresh the browser tab
  • We are currently not aware of a fix for Internet explorer.
Adobe Connect Add in not installing

If you are using Internet Explorer and you encounter a page similar to; add in popup

This can be avoided by Ticking the checkbox on the following security alert; add in security alert

If you miss the above alert, please close your open tab and re-open Connect